This safety lesson covers strategies for remaining calm and handling conflicts professionally in residential HVAC work. It explains how to manage difficult customer interactions, stay composed under pressure, and de-escalate tense situations. The video highlights the importance of active listening, clear communication, and maintaining a professional attitude. By following these techniques, HVAC technicians can resolve conflicts peacefully, protect their safety, and provide better service.
Up Next in Construction - General - English
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HVAC Residential: Working Alone Safety
This safety lesson covers best practices for working alone in residential HVAC settings. It explains how to stay safe by maintaining communication, assessing risks, and using emergency plans. The video highlights the importance of personal protective equipment (PPE), proper tool use, and situatio...
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HVAC: Top 10 Common Injuries in HVAC
This safety lesson reviews the top 10 most common injuries in HVAC work and how to prevent them. It covers cuts, burns, electrical shock, back strain, slips, trips, falls, eye injuries, and more. The video explains how these injuries happen and highlights the importance of using PPE, following sa...
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HVAC: Ventilation and Air Quality
This lesson explains how HVAC workers can improve air quality and keep buildings safe. Good ventilation removes harmful particles and brings in fresh air. You’ll learn about the importance of filters, vents, and airflow for both comfort and health. The lesson also covers how poor air quality can ...
