HVAC Residential: Remaining Calm During Conflict
Construction - General
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7m 31s
This safety lesson covers strategies for remaining calm and handling conflicts professionally in residential HVAC work. It explains how to manage difficult customer interactions, stay composed under pressure, and de-escalate tense situations. The video highlights the importance of active listening, clear communication, and maintaining a professional attitude. By following these techniques, HVAC technicians can resolve conflicts peacefully, protect their safety, and provide better service.
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