This lesson explains how to handle encounters with homeless individuals at or near food establishments. It covers how to respond with safety, respect, and professionalism while maintaining a secure environment for staff and customers. You’ll learn strategies for de-escalation, when to involve management or authorities, and how to follow company policies. The goal is to protect everyone involved while showing compassion and minimizing disruption to business operations.
Up Next in Hospitality - General - English
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Marina: Water Safety
This lesson covers how to stay safe when working in or around marinas. Water work environments can be dangerous if proper safety steps are not followed. You’ll learn how to use personal flotation devices (PFDs), watch for slips and falls, and stay alert around boats and docks. The lesson also exp...
